Shangri-La Hotel Group is a luxury hotel group with significant influence in China. Headquartered in Hong Kong, the group owns and operates a number of luxury hotels and resorts under its brands, including Shangri-La Hotels and Resorts, Kerry Hotels, Traders Hotels, and Hotel Jen. These brands cater to different market segments, offering a diverse experience for both leisure and business travelers. In China, Shangri-La Group has established hotels and resorts in Beijing, Shanghai, Guangzhou, Shenzhen, Xiamen, Hangzhou, Suzhou, Chengdu, Sanya, and other vital cities and tourist resorts.
In addition to its physical stores, Shangri-La Hotel Group has also enhanced the customer experience in China through digital innovations, including Headless CMS implemented using Sitecore 9. Shangri-La uses it to manage a large amount of omnichannel content such as hotels, restaurants, events, offers, etc. With the expansion of their digital marketing strategy in China, the old content editor UI in Sitecore 9 no longer meets their authoring team’s growing editing requirements of speed and efficiency. They are eager to replace the old content editor with a modern one, which Sitecore can provide but only in Version 10 or higher. Therefore, it is urgent for the brand to upgrade Sitecore to 10.2.
Upgrading Sitecore to another major release is never easy. However, QEdge Digital Solutions has completed many Sitecore upgrade projects and developed our own Sitecore upgrade methodology. This includes analyzing the existing Sitecore website, planning the upgrade process, conducting the upgrade pilot test, and performing the final implementation of the upgrade. With our help, Shangri-La has successfully upgraded Sitecore from Version 9 to Version 10.2, and the new Horizon content editor delivered significant performance and experience improvements in content editing without interrupting business activities. This takes the brand's content editing experience to a whole new level and ultimately drives the brand's digital growth and innovation.